Effective Date: 22 April 2026

1. Introduction & Definitions

These Terms & Conditions apply to all works carried out by Bubble & Chic Bathrooms a trading name of J Hampson Ltd (“the Company”, “we”, “us”, “our”).

The customer purchasing the services shall be referred to as “the Client” (“you”, “your”).

The Company acts as the main contractor for all projects and is responsible for:

• Design and specification
• Supply of materials and fixtures
• Management and coordination of installation works
• Engagement and supervision of installers and subcontractors

Any reference to “the works” or “the project” refers to the services detailed within the quotation and agreed specification.

These Terms & Conditions replace any previous versions.

2. Scope of Work

2.1 Design Services

The Company will provide design consultation and create a proposed bathroom layout, including suggested materials, fixtures, and finishes.

Designs are intended to provide a visual representation only.

• Dimensions are approximate
• Products shown may differ from final selections
• Final details are confirmed within the quotation and specification

The Client is responsible for reviewing and approving all selections.

2.2 Installation Services

The Company will carry out demolition, preparation, and installation of the bathroom as outlined in the agreed quotation and specification.

Works will be completed using reasonable care and skill and in accordance with standard industry practices.

2.3 Exclusions

Unless specifically stated, the following are excluded:

• Structural alterations
• Major electrical or plumbing upgrades
• Work outside the bathroom area
• Decoration or finishing works not listed

Any additional works required will be discussed and priced separately.

3. Project Timeline

3.1 Start Dates

Start dates are estimates based on current scheduling and availability.
Dates may change due to:

• Previous project overruns
• Material availability
• Unforeseen circumstances

The Company will provide as much notice as reasonably possible.

3.2 Estimated Completion

An estimated duration will be provided for each project.

This is based on typical conditions and may be affected by:

• Variations requested by the Client
• Unforeseen site conditions
• Supplier delays
• External factors beyond the Company’s control

The Company will make reasonable efforts to maintain progress but cannot guarantee completion within an exact timeframe.

4. Final Specification & Project Confirmation

Prior to the commencement of works, the Company will issue a Final Specification / Job Specification.

This document will clearly set out:

• All fixtures and fittings
• Layout and positioning
• Finishes such as tiles, grout, paint, trims and accessories
• Scope of works included

This document forms the final agreed scope of work.

By confirming this document, the Client:

• Accepts all selections and layout
• Confirms that the specification meets their requirements
• Acknowledges that the project is finalised and ready to proceed

Failure to review or raise queries prior to confirmation does not invalidate acceptance.

5. Changes & Variations

5.1 General Principle

Bathroom installations are planned and scheduled in advance.
Changes after confirmation can disrupt workflow, materials, and labour allocation.

For this reason, all changes are controlled through a formal variation process.

5.2 Variation Handling Fee

The following standard charges apply:

• £50 per change requested after sign-off but before start
• £150 per change requested after work has commenced

This fee reflects:

• Administrative time
• Replanning and coordination
• Disruption to the installation schedule

This fee applies regardless of the size or perceived simplicity of the change.

5.3 Additional Costs

Variations may also include:

• Labour costs
• Additional or replacement materials
• Supplier or restocking charges

All costs will be confirmed before work proceeds.

5.4 Approval Process

All variations must be approved through the Company.

Installers are not authorised to agree changes directly with Clients.

Any discussions on site must be referred back to the Company for confirmation.

6. Unforeseen Work

During the course of installation, previously hidden issues may be identified, including:

• Damaged or uneven floors
• Plumbing defects
• Structural concerns

Where such issues arise:

• The Client will be informed as soon as reasonably possible
• Additional work will be quoted
• No variation handling fee will apply

Work will only proceed once approved.

7. Workmanship Standards & Finishing Tolerances

All work is carried out with reasonable care and skill.

Bathroom installations involve manual processes and multiple materials, and as such:

• Minor tolerances and imperfections may occur

7.1 Reasonable Tolerances

Examples may include:

• Small chips or marks
• Minor alignment variations
• Slight inconsistencies in finishes

These do not typically affect the usability or overall appearance of the completed bathroom.

7.2 Remedial Work Considerations

Rectifying minor defects may:

• Require removal of surrounding materials
• Risk damage to adjacent finishes
• Result in a less consistent overall finish

For this reason, the Company will assess whether repair, replacement, or acceptance is the most appropriate outcome.

7.3 Customer-Requested Remedial Work

Where the Client requests replacement or alteration beyond what is considered reasonable:

• The risks will be explained
• Additional costs may apply
• Further damage may occur as a result

The Client accepts these risks where such work proceeds at their request.

8. Materials & Product Details

All materials are detailed within the quotation.

8.1 Substitution Policy

Where specified materials are unavailable:

• Equivalent alternatives may be offered
• Client approval will be sought

9. Customer-Supplied or Reused Items

Where the Client requests reuse of existing items:

• No warranty is provided
• Pre-existing faults are not covered
• Removal and reinstallation carries risk

Any faults arising after reinstallation will be chargeable to repair or replace.

10. Compliance with Regulations

All work will be carried out in accordance with applicable UK building regulations and industry standards where required.

10.1 Scope of Compliance

Compliance is based on:

• The agreed scope of works
• Information available at the time
• Reasonable professional interpretation of regulations

10.2 Building Control Involvement

Not all works require Building Control approval.

Where Building Control becomes involved:

• Requirements and interpretations may vary
• Additional works may be requested

The Company is not responsible for:

• Retrospective changes in interpretation
• Additional requirements imposed after completion

10.3 Responsibility for Approval

Unless agreed otherwise in writing:

• The Client is responsible for obtaining Building Control approval
• Associated costs are not included

10.4 Additional Works

Any works required by Building Control beyond the original scope will be:

• Quoted separately
• Chargeable

10.5 Provider Options

The Client may appoint:

• Local Authority Building Control
• Private Building Control providers

The Company may recommend providers but does not guarantee outcomes.

11. Site Conditions & Access

The Client must:

• Provide safe access
• Ensure utilities are available
• Remove or protect belongings

Failure to do so may result in delays.

12. Property Protection

The Company will take reasonable care to protect the property.

However, due to the nature of construction:

• Dust, debris, and minor damage may occur
• Movement of heavy materials is required

Minor marks or scuffs are considered normal.

13. Snagging & Completion

Snagging items will be identified at completion.

13.1 Retention

Where items remain outstanding:

• A reasonable retention may be held
• This must reflect the value of outstanding work

Disproportionate retention is not permitted.

14. Payments, Disputes & Non-Payment

Payments must be made in accordance with the agreed schedule.

14.1 Disputes

The Company must be given the opportunity to resolve issues.

Refusal to accept a reasonable resolution does not justify withholding full payment.

14.2 Suspension

Works may be paused in cases of non-payment.

14.3 Debt Recovery

Outstanding balances may be referred to recovery agents with additional costs applied.

15. Warranties & Guarantees

15.1 Workmanship Warranty

The Company provides a 12-month workmanship warranty from the date of practical completion.

This warranty covers:

• Installation defects arising from workmanship
• Issues directly caused by the way the works were carried out

Where a valid claim is identified, the Company will:

• Inspect the issue
• Carry out remedial works within a reasonable timeframe

15.2 Materials Warranty

All materials and fixtures supplied by the Company are covered by the relevant manufacturer’s warranty.

• The Company may assist in facilitating claims where appropriate
• Final responsibility for product defects rests with the manufacturer

15.3 Warranty Exclusions

The following are not covered under warranty:

• General wear and tear
• Damage caused by misuse, neglect, or lack of maintenance
• Issues arising from customer-supplied or reused items
• Damage caused by third parties after installation
• Minor cosmetic imperfections that fall within reasonable tolerances (as outlined in Section 7)

16. Liability & Insurance

16.1 Insurance

The Company maintains appropriate insurance, including:

• Public liability insurance
• Employer’s liability insurance (where applicable)

Subcontractors engaged by the Company are expected to hold their own relevant insurance.

16.2 Limitation of Liability

The Company shall not be liable for:

• Pre-existing defects within the property
• Delays or issues caused by the Client’s actions or omissions
• Works or decisions carried out outside of the agreed scope
• Indirect or consequential losses (such as loss of use, inconvenience, or financial loss not directly related to the works)

16.3 Reasonable Care

All work will be carried out with reasonable care and skill.

Where damage is caused by negligence, the Company will take reasonable steps to rectify it.

However, due to the nature of construction works:

• Minor and unavoidable damage may occur (as outlined in Section 12)
• This will be addressed where reasonable, but does not automatically entitle full replacement of affected areas

17. Termination & Cancellation

17.1 Termination by the Client

The Client may terminate this Contract by providing written notice.

In such circumstances:

• The deposit may be retained
• The Client will be liable for payment of:
  • All completed works
  • Materials ordered or supplied
  • Any reasonable costs incurred up to the date of termination

17.2 Termination by the Company

The Company reserves the right to terminate the Contract where:

• Payments are not made in accordance with agreed terms
• The Client fails to provide access or a suitable working environment
• The Client engages in behaviour that prevents the works from being carried out reasonably

Written notice will be provided where possible.

17.3 Cooling-Off Period

Where applicable under UK law:

• The Client has the right to cancel within 14 days of entering into the agreement (where the contract is formed off-premises)

If the Client requests works to begin within this period:

• Written consent must be provided
• The Client agrees to pay for all work completed up to the point of cancellation

18. Dispute Resolution

In the event of a dispute, both parties agree to:

1. Attempt to resolve the matter through good-faith discussion
2. Allow the Company a reasonable opportunity to:
   • Inspect the issue
   • Propose a solution
   • Carry out remedial work where appropriate

Where a resolution cannot be reached:

• The matter may be referred to independent mediation
• If unresolved, the dispute may proceed through the appropriate legal channels under the laws of England and Wales

Important

Refusal to engage with a reasonable proposed solution does not invalidate the Company’s efforts to resolve the issue and does not automatically justify withholding payment (as outlined in Section 14).

19. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure arises from events beyond its reasonable control, including but not limited to:

• Extreme weather conditions
• Supplier delays or shortages
• Labour disputes or illness
• Acts of government or regulatory bodies
• Utility failures or access restrictions

Where such events occur:

• The project timeline may be adjusted accordingly
• The Company will make reasonable efforts to minimise disruption

20. Entire Agreement

These Terms & Conditions, together with the quotation and agreed specification, constitute the entire agreement between the Company and the Client.

They supersede any:

• Prior discussions
• Verbal agreements
• Previous versions of terms

No variation to this agreement shall be valid unless confirmed in writing by the Company.

21. Acceptance of Terms

By paying the required deposit and proceeding with the project, the Client confirms that they:

• Have read and understood these Terms & Conditions
• Accept them in full
• Agree to be legally bound by them

If the Client does not agree, they must refrain from making payment and notify the Company before proceeding.